Ace on The Fax

Could not recommend more! I run a tree service and this is the first sthl dealer that I have found that cares and takes pride in their work. Daisy and Juel worked with me to find some more obscure parts for a chainsaw that no one else was willing to order in for me. They even shipped them to a job site so I didn't have to drive 6 hours to pick up the parts!! Everyone seems knowledgeable and happy to be there. Don't look anywhere else for a great sthl dealer.

I work for a successful local HVAC company and went in for filters and some parts. I was in uniform and only had been in there a couple minutes. I was on the phone ordering a part for a customer and one of the ace employees interrupted me giving the warehouse employee a serial number for the part I wanted. I told him “I’m on an important phone call one second please” and he continued anyway saying that I needed to leave the store. I asked him what, why? He said “people come in here to steal from us” and heavily implied I was stealing. As I was actively shopping for things I need for my job he tells me to leave the store if I’m going to be on my phone and don’t want assistance finding a part. There were about 15 other white customers in the store he didn’t seem to have a problem with. So I went outside in the 5 degree weather to finish my 2 minute phone call and then went back inside to finish shopping because I didn’t have time to drive to another location. Everyone else in the store was very helpful and I’ve been to lots of ace hardware stores so I know they are very customer friendly. This felt targeting and confrontational though. I don’t know if I looked like somebody else or if it was my afro made me look suspicious, but I hope you don’t treat all of your customers of color customers like that.

Could not recommend more! I run a tree service and this is the first sthl dealer that I have found that cares and takes pride in their work. Daisy and Juel worked with me to find some more obscure parts for a chainsaw that no one else was willing to order in for me. They even shipped them to a job site so I didn't have to drive 6 hours to pick up the parts!! Everyone seems knowledgeable and happy to be there. Don't look anywhere else for a great sthl dealer.